Your guide to a smooth transaction
At Green Leaf IT, we believe in transparency and fairness. This page outlines our terms and conditions of sale, our returns policy, and our warranty information to ensure you have a clear understanding of your purchases and our services. We're committed to providing you with quality and excellent service every step of the way.
Our promise to you: terms, returns, and warranty
At Green Leaf IT, we stand by our commitment to quality and customer satisfaction. Our terms and conditions of sale, comprehensive returns policy, and robust warranty are designed to give you peace of mind with every purchase and service. We're here to ensure a reliable and trustworthy experience for all our valued customers.
All items will be security sealed and recorded before dispatch.
Simple and fair returns process
We understand that sometimes a purchase might not be quite right. Returns are accepted within 7 days of purchase for any reason. To be eligible, the item must be in exactly the same condition as received and not tampered with. The buyer is responsible for postage and packing costs. Refunds will be issued promptly after examination of the item to ensure it meets these conditions.
There is a 5% restocking fee for unwanted items.
Important conditions and warranty details
To avoid any misunderstandings, please note that all items are used unless stated otherwise in the product description. Our standard hardware warranty is 30 days, unless a different period is explicitly stated. This warranty applies to hardware parts failure only, and software issues are not included. Please be aware that accidental damage or water damage are also not covered under our warranty.